Question 1

Is there a free plan?

Accepted Answer

No. GoHighLevel offers a free trial (14‑day officially; some partners offer 30‑day). There’s no permanent free plan.

Question 2

Do I need a credit card to start the trial?

Accepted Answer

Yes. A card is required for both 14‑ and 30‑day trials. You won’t be charged until the trial ends (usage fees like email/SMS can still apply if you enable them).

Question 3

How do I get the 30‑day trial?

Accepted Answer

Use a verified 30‑day link (see the “Choose Your Signup Path” hero). If the page doesn’t clearly say “30‑day,” you’re on the wrong link—open it in Incognito and try again.

Question 4

What happens when my trial ends?

Accepted Answer

Your subscription starts automatically on the plan you chose unless you cancel or downgrade before the deadline. Set a reminder 48 hours prior.

Question 5

Can I downgrade from Unlimited to Starter before billing?

Accepted Answer

Yes. You can switch plans during the trial in Settings → Billing. Do it before the deadline so the next bill reflects your choice.

Question 6

How many sub‑accounts come with Starter?

Accepted Answer

Three. Unlimited and SaaS Pro allow unlimited sub‑accounts. (Always verify limits on the official Pricing page at signup—plans can change.)

Question 7

What exactly is SaaS Mode (SaaS Pro)?

Accepted Answer

SaaS Mode lets you sell HighLevel as your own software: create plan tiers, rebill/markup usage (email/phone), connect Stripe for automated billing, and run deeper white‑label.

Question 8

Can I switch between monthly and annual later?

Accepted Answer

Yes. You can switch in Billing. If you lock into annual, note that refunds/credits follow HighLevel’s current terms (check the checkout page for specifics).

Question 9

Do email and SMS cost money during the trial?

Accepted Answer

If you enable LC Email and/or LC Phone, they’re usage‑based. For testing, send one email and one SMS to yourself and monitor Settings → Billing/Usage.

Question 10

Do I need a domain or DNS to start?

Accepted Answer

No. You can use the temporary funnel URL and add your custom domain later. Don’t let DNS slow your first wins.

Question 11

How do I skip the $299 Done‑For‑You setup during signup?

Accepted Answer

If you see that upsell, it’s optional—look for Skip or continue without adding it.

Question 12

Where do I create my first “client” account?

Accepted Answer

After signup you’ll land in Agency View. Go to Sub‑Accounts → Add New. Use a Snapshot so the workspace isn’t empty.

Question 13

I signed up but didn’t get the verification email—what now?

Accepted Answer

Check Spam/Promotions, click Resend, and wait a couple of minutes. If your corporate filter is strict, register with a Gmail/Outlook address, then change it later in Settings.

Question 14

Will GoHighLevel work in my country?

Accepted Answer

Generally, yes (it’s web‑based). Phone/SMS availability and compliance vary by country—check LC Phone availability and local rules before scaling outreach.

Question 15

If I cancel, what happens to my assets?

Accepted Answer

Cancel in Settings → Billing. Before you do, export contacts (CSV) and download any funnels/media you’ll want to keep. Access ends after your billing period.

Question 16

Can I use one email for multiple agencies?

Accepted Answer

If you hit the “workspace exists” snag, log in with that email. To create another fresh Agency, use an email alias (e.g., name+gohl@yourdomain.com).

Question 17

Where can I get help fast?

Accepted Answer

Use the in‑app Help/Docs search or chat. Include: your signup path/link, the email you used, error text, timestamp, browser, and whether you tried Incognito—support can help you quicker.

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