Refund Policy

At Passive Secrets, LLC, your satisfaction is our top priority. We are committed to providing exceptional digital products and services that help you achieve your goals. To ensure you feel confident in your purchase, we offer a 30-day money-back guarantee on eligible products and services. Please review our refund policy below for details.

30-Day Money-Back Guarantee

We want you to love the products and services you receive from us. If, for any reason, you are not satisfied, you may request a full refund within 30 days of your purchase. Refunds are subject to the conditions outlined below.

Eligibility for Refunds

1. Digital Products

  • Eligible digital products include:
    • Downloadable products (e.g., e-books, software, templates).
    • Online courses, training programs, and webinars.
  • To qualify for a refund, you must demonstrate that you have accessed or made reasonable use of the product. Specifically:
    • For online courses and training, refunds may be denied if you have accessed more than 30% of the content.
    • For downloadable products (e.g., software, e-books, templates): Refunds may be denied if the product has been downloaded, accessed, or extensively used, as these products are delivered immediately upon purchase.
  • Refund requests for digital products must be submitted within 30 days of purchase.

2. Subscriptions and Memberships

  • Refunds apply to the initial payment only. Subsequent billing cycles are non-refundable unless otherwise stated.
  • Requests for refunds on subscriptions must be submitted within 30 days of the initial payment.
  • If a subscription includes a free trial, cancellations must occur before the trial ends to avoid charges.

3. Services

  • Refunds for services (e.g., coaching, consulting, workshops) will be granted if we are unable to deliver the promised value or if the service does not meet reasonable expectations.
  • For instance, if technical issues or unforeseen circumstances prevent you from benefiting from the service, we will work with you to find a solution or provide a refund if necessary.
  • Refund requests for services must be made within 30 days of the service date.

Conditions for Refund Approval

We want to ensure fairness and clarity in processing refund requests. Please keep the following in mind:

  • Proof of Purchase: Refund requests must include your order number or receipt.
  • Reasonable Use: Refunds are available if you’ve demonstrated a reasonable effort to use the product or service. This ensures we can provide fair and accurate resolutions.
  • Non-Refundable Cases: Refunds will not be issued for products or services that are extensively used, downloaded, or consumed beyond the eligibility limits stated above.

Non-Refundable Items

While we strive to make refunds accessible, some items cannot be refunded:

  • Bonus Items: Products provided as bonuses in a bundle or promotion are not eligible for standalone refunds.
  • Third-Party Purchases: Products purchased through third-party platforms or resellers are not covered under this policy.
  • Products Marked as Non-Refundable: Any products explicitly stated as non-refundable at the time of purchase.

Technical Issues

We understand that technical difficulties can happen. If you experience issues accessing or using a product, please contact us immediately at [email protected].

  • We will work with you to resolve the issue and ensure you can fully use the product.
  • If the issue cannot be resolved within 30 days of purchase, you may qualify for a refund under our money-back guarantee.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us at [email protected] with the subject line: “Refund Request.”
  2. Provide your name, order number, and a brief explanation of your refund request.
  3. Our team will review your request and respond within 1–3 business days.

We aim to make the refund process as smooth as possible and will work with you to ensure a fair resolution.

Cancellations

If you wish to cancel a purchase or subscription, you can do so within 30 days of the initial payment. Please note:

  • Digital Content: If you have already accessed a significant portion of digital content (e.g., more than 30%), cancellations may not be eligible for refunds.
  • Subscription Services: You may cancel subscriptions anytime, but refunds will only apply to the first payment if requested within 30 days.

To cancel your account, visit https://support.passivesecrets.com to log into your billings dashboard.

Our Commitment to You

We believe in the quality of our products and services, and we are confident they will help you achieve your goals. If something doesn’t meet your expectations, we’re here to listen and make it right. Your success and satisfaction are at the heart of what we do.

Contact Us

If you have any questions or concerns about this policy, please reach out to us:

  • Email: [email protected]
  • Address: 539 W. Commerce St #5179, Dallas, TX 75208, United States